On Tuesday afternoon, Massachusetts experienced a statewide disruption in its emergency calling system, caused by a malfunctioning firewall from the state’s 911 vendor, Comtech.that the Massachusetts government issued a press release this week detailing the cause of the two-hour 911 outage that affected the entire state.
During the outage, the State 911 Department took swift action to mitigate potential risks. They alerted local law enforcement and issued a statewide emergency alert, advising residents to call their local public safety business lines directly in case of emergencies. This quick response helped ensure that critical services remained accessible to those in need.
The incident highlights the delicate balance between implementing robust security measures and ensuring uninterrupted access to critical emergency services. As technology continues to evolve, so too must the systems that support public safety infrastructure. Comtech, which has been developing, implementing, and operating Massachusetts’ secure, IP-based Next Generation 911 system since 2014, recently announced a five-year contract extension with the state in May 2024. The company boasts over 25 years of experience in providing public safety and security technology, with service providers, states, and local jurisdictions nationwide relying on their portfolio of mission-critical products and services.
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