Ticketek customer details exposed in cyber security breach

Ticketek has been hit by a “cyber incident” with personal information of Australian customers stolen from a third-party global cloud-based platform.

In a statement, Ticketek said it had “already commenced notifying those customers who may have been impacted” and promised further updates “as more information becomes available.” Ticketek would not say how many Australian customers had been affected. “In addition, we utilise secure encryption methods to handle credit card information and transactions are processed via a separate payment system which has not been impacted. Ticketek does not hold identity documents for its customers.”

“We sincerely apologise to all those who may have been affected by this incident,” the email said, and asked customers to visit a webpage with guidance on cyber security.

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