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Firewall issue caused Massachusetts' two-hour 911 outage, officials say

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A preliminary investigation found that a firewall — a cybersecurity software system used to prevent hacking — stopped calls from getting through to 911 dispatch centers on Tuesday.

The two-hour long outage of Massachusetts 911 service on Tuesday was caused by a firewall, according to the Executive Office of Public Safety and Security.

The cause of why the firewall stopped calls from coming in is still under review, the state office said. Comtech said they have deployed a technological solution to prevent the firewall outage from occurring again.

 

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