Firewall to deter cyberattacks is blamed for Massachusetts 911 outage

This alert screen, seen on a mobile phone in Providence, Rhode Island, shows a notification alerting users that the 9-1-1 emergency system is currently down. The 911 system across Massachusetts went down Tuesday afternoon, June 18, 2024, making it impossible for anyone to reach emergency services. that hit Massachusetts this week, state officials said Wednesday.

“The Massachusetts State 911 Department is deeply committed to providing reliable, state-of-the-art 911 services to all Massachusetts residents and visitors in an emergency," Executive Director of the State 911 Department Frank Pozniak said in a statement. “The Department will take all necessary steps to prevent a future occurrence."

Boston Mayor Michelle Wu said residents shouldn’t worry about calling the correct number or facility for their emergency, but to just reach out to their nearest authorities.“Our internal emergency number for Public Safety remained active and functional during the outage and appropriate responders were able to be reached this way from within the hospital,” Jeremy Lechan, the media relations manager for the hospital said.

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